Fundraising Program Questions
Q: How soon can I start my fundraiser?
A: As soon as you select your fundraiser dates, we will send your fundraising packages to you so you may start right away!
Q: Do you provide the fundraiser forms?
A: Yes, we provide pre-printed sales brochures, collection envelopes, and informational flyers collated for each participant in individual poly bags free of charge for you convenience. We also provide posters to advertise your fundraiser.
Q: What is the turnaround time from the end of the sale to the delivery?
A: We prefer to allow a week and a half to two weeks after the end of the sale. This allows enough time for late orders to be included in the delivery.
Q: Please explain the delivery process?
A: Our delivery process is an important step in making your fundraiser a success. Our Quik-Sort Specialist(s) will arrive at the delivery location at the specified date and time. During the delivery process, all cookie dough orders will be sorted and labeled for each individual seller. We will also arrange all orders by grade level and classroom or as instructed by the fundraising coordinator. When the pick-up time comes, everything will be ready for each of your participants. Please call or email to find out if you are in our Quik-Sort delivery area.
Q: I’m not with a fundraising organization; can I still purchase your products?
A: We only sell our products through fundraising organizations. However, we can direct you to the local distributor in your area and he/she will let you know if there is a fundraiser near you.
Cookie Dough and Brownie Questions
Q: What is the nutritional information for the cookie dough?
A: Click Here for Cookie Dough Nutritional Information
Q: What is the nutritional information for the brownies?
A: Click Here for Brownie Nutritional Information
Q: What is the shelf life of the cookie dough tubs?
A: The cookie dough tubs keep 1 year in the freezer or 3 months in the refrigerator.
Q: What is the shelf life of the pre-portioned cookie dough?
A: The pre-portioned cookie dough must be kept frozen and is good for 6 months.
Q: What is the shelf life of the brownies?
A: Brownies keep 6 months in the freezer or 3 months in the refrigerator.
Q: How long can the dough remain unrefrigerated during the delivery?
A: The dough will arrive frozen and may remain unrefrigerated for up to 6 - 8 hours during distribution.
Q: Can the cookie dough be eaten raw?
A: Our cookie dough products are made with pasteurized eggs; that is, eggs that have been heated sufficiently to kill bacteria, and also may contain an acidifying agent that kills the bacteria. Commercial preparations of cookie dough are not a food hazard.
Q: Do your products contain trans fats?
A: All of our products produced after July 1, 2006 will contain 0 grams of trans fats.
Q: Do you have to bake the whole tub at once?
A: No, you may scoop out only the desired amount and place the remaining dough back into the freezer or refrigerator.
Q: Can the cookie dough be refrozen after it has been thawed?
A: Yes. However, after being thawed and refrozen several times, the cookie dough may degrade in quality.
Q: Do your products contain nuts or nut products?
A: Four of our flavors, Peanut Butter with Peanut Butter Chips, Heath Bar, White Chocolate Macadamia, and Pecan Coconut Delight, all contain either peanuts or nuts. All of our flavors are produced in a facility that manufactures peanut/nut products.
Q: Can the cookie dough be left out of refrigeration if it has never been opened?
A: The cookie dough is perishable and must be kept frozen or refrigerated. The cookie dough may be left out for up to 6 - 8 hours during distribution, but should be placed back into refrigeration after that point.
Q: Can the sugar cookie dough be rolled out and cut with cookie cutters?
A: Absolutely! Just sprinkle a little flour or place down parchment paper and roll out the dough. Coat your cookie cutters with flour or nonstick spray and cut the dough. Bake according to tub instructions.
Specialty Coffee & Cocoa Questions
Q: What is the nutritional information for the cocoa?
A: Click Here for Cocoa Nutritional Information
Q: Should I refrigerate the coffee to keep it fresh?
A: We recommend that you store the coffee at room temperature to maximize its flavor and freshness.
Handcrafted Candle Questions
Q: How long can I expect the candles to last?
A: If you follow the burning instruction on the bottom of your candle, the small (8oz) candle should burn 50-60 hours. The medium 16 oz. candle should burn 80-90 hours. The large (26 oz) candle should burn 140-150 hours.
Q: What kind of wax do you use in your candles?
A: In order to maximize the life and scent of the candles, we use the highest quality paraffin mottling waxes.
If you have a question that was not answered, please click here to let us know!
